Frequently Asked Questions
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Shipping typically takes 5–10 business days depending on your location.
Q: Do you offer tracking?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: Where do you ship from?
A: We work with trusted global suppliers to bring you the best products at the best prices.
Q: What is your return policy?
A: We do not offer returns. We only offer replacements for items that arrive damaged or defective.
Q: Do you offer exchanges?
A: We only offer exchanges for items that arrive damaged or defective.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos, and we’ll send a replacement at no extra cost.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12 hours of placing them.
Q: How can I contact you?
A: You can reach us anytime through our Contact page or by email at missbbarbie@socialhourcosmetics.com