Shipping policy
Shipping Policy
Thank you for shopping with Social Hour LLC. Please review our shipping policy before placing your order.
Processing Time
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
During launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.
Processing time is separate from shipping transit time.
Shipping Rates
Shipping rates are calculated at checkout based on the customer’s order, shipping method, and delivery location.
Any available free-shipping promotions will be clearly stated at checkout or within the promotion details.
Shipping & Delivery
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated delivery dates provided by the shipping carrier are estimates only and are not guaranteed by Social Hour LLC.
Social Hour LLC is not responsible for shipping delays caused by the carrier, weather, holidays, natural disasters, or other circumstances outside of our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Social Hour LLC is not responsible for packages delivered to an incorrect address provided by the customer.
Returned Packages
If a package is returned to Social Hour LLC due to an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for additional shipping costs to have the order resent.
Original shipping fees are non-refundable.
Lost, Stolen, or Missing Packages
Social Hour LLC is not responsible for packages that have been marked as delivered by the shipping carrier but are later reported as lost, missing, or stolen.
Customers should contact the shipping carrier directly to begin a delivery investigation or claim.
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us so we can review the situation and determine what assistance may be available.
Damaged Packages
If your order arrives damaged, please contact Social Hour LLC as soon as possible and include your order number along with clear photos of the damaged item and packaging.
Claims are reviewed individually.
Approved resolutions may include a replacement or store credit only. Refunds are not provided.
Order Changes & Cancellations
Orders may begin processing shortly after they are placed.
We cannot guarantee that changes or cancellations can be made after an order has been submitted.
Final Sale
Please remember that all sales are final. We do not offer refunds. Approved returns, replacements, or exchanges are issued as store credit only unless otherwise stated.
By placing an order with Social Hour LLC, you acknowledge and agree to this Shipping Policy.